Refund Policy

In the following situations, the platform will not process refunds:

• Service Already Used: Once a key/card code is activated, redeemed, or has generated usage on the corresponding AI platform, the service is deemed delivered and non-refundable.
• User's Own Network Issues: If you are unable to access third-party AI products due to local network restrictions, unstable VPN service, browser compatibility issues, or other environmental factors, this is not the platform's responsibility.
• User Operational Error: Losses caused by user misoperation (such as purchasing the wrong product, duplicate purchases, lost keys, failure to activate according to official guidelines, etc.).
• Account Ban Risk: If your account is banned by the third-party AI platform due to violating their risk control policies (such as abuse, policy violations in conversations, etc.).
• Beyond the Statute of Limitations: Refund requests submitted more than 24 hours after purchase.

Subject to the following conditions, users may initiate a refund request:

• System Delivery Failure: If the platform fails to send the key to your registered email within 1 hour after successful payment due to our system.
• Unused and Within the Time Limit: If you have not activated/used the service within 24 hours of purchase and proactively submit a written refund request during this period.
• Invalid Key: Upon technical verification, the key issued by the system is proven to be invalid at the time of delivery and cannot be replaced.

If you need to apply for a refund, please strictly follow the following process:

1. Submit Application：Please send an email to our official customer service email: laysspider@gmail.com
2. Email Requirements：Please note "Refund Request + Order Number" in the email subject line. The body should clearly explain the reason for the refund. If the key is invalid, please include relevant operation screenshots.
3. Review Period：We will verify your order status and key activation records within 5 business days of receiving your email.
4. Refund Processing：After approval, the refund request will be submitted to the payment gateway. Funds will typically be returned to your original payment account within 7-15 business days (the exact arrival time depends on the settlement cycle of your bank or payment institution).

• The refund amount is based on the actual payment amount. If fees are generated during the payment process (such as fees charged by certain cross-border payment tools), these fees may be deducted by third-party platforms and are not included in the refund amount.
• The platform reserves the right to final interpretation of this refund policy.